FAQs

Our meeting point is in Pile area (Western entrance to the old town), by the local bus stop (not the gate).
This is the very last local bus stop when heading towards the old town, you literally get off the bus, look to your right and we are here.
Address is: Brsalje 8. Look for DUBROVNIK WALKS ORANGE UMBRELLA. For Google map/instructions please search DUBROVNIK WALKS (https://goo.gl/maps/9B5veFCPxCwpwBzi6).
If you are arriving by ship to the port Gruz, you can get a taxi at the port or local bus number 1 a/b or 3, it drops you off right at our m. point. The distance is about 3.5 kms, it's a 10 min ride.
Taxi costs from 4 to 20 € and bus ride (1 way) is 2.5 € per person. Taxi apps we suggest are: Plavi taxi, Uber, Eko taxi, Bolt or Cammeo.

Cancellations made at least 24 hours prior to the tour will receive a full refund. Cancellations within 24 hours or less of the tour are non-refundable. If you're unable to attend your booked tour, please contact us in advance. We can offer alternative tour options or assist with rescheduling your booking.No-shows will not be refunded and no alternatives will be provided.

In short - yes. All entrance tickets can all be purchased on spot, upon entering the walls/fort/boarding the ship.
Please note that if you already have a VALID entrance ticket or Dubrovnik Pass, you don't need another one to do our tour. You are welcome to use the one you have, it just has to be valid. If you have not purchased Dubrovnik Pass in advance, you can buy it at our office, right next to our meeting point. *Please remember that all entrance tickets and the Dubrovnik Pass can only be used once.*

Please note that the purchase of an entrance ticket is necessary for visiting the walls/fort/Lokrum island. These tickets are not included in the prices of our tours. It is mandatory for ALL visitors to these locations to obtain entrance tickets.You can purchase the entrance tickets on spot or online. Alternatively, we recommend considering the "Dubrovnik Pass," which offers the same price as the city walls ticket (in 2025 it is 40 € per person, but includes additional benefits, such as 6+ museums, free bus rides for all buses numbered from 1 - 9). For more information about the "Dubrovnik Pass," please visit: https://www.dubrovnikpass.com. If you have not purchased Dubrovnik Pass in advance, you can buy it at our office, right next to our meeting point.It is important to remember that the entrance tickets are valid for a single visit only and grant admission exclusively to individuals with valid tickets or passes.

FOR WALKING TOURS: Booking is not required, but it is always good to book ahead, this helps us plan and predict our days better. Please book directly via our website, we have the best price guarantee and no third party commissions!

FOR SEA KAYAKING: Please note that booking for sea kayaking is required.

Our daily tours are conducted in English. We also offer tours in other languages as private experiences. For more details, please feel free to contact us.

All our tour guides are local enthusiasts, well educated fluent in the language that they are working in, in love with the history of Dubrovnik and are licensed by the Croatian Ministry of Tourism!

While our guides are well-compensated, tipping is a common practice in this industry. A tip of 10-15% is standard and appreciated, but entirely at your discretion.

"Discover the old town" is the only tour that is suitable for all.
All other tours are not the most convenient walk for wheelchairs, pregnant women or push-chairs, due to the stairs!
Kayaking is also not suitable for everyone, as you need to be able to paddle for 2 - 3 hours. Your arms must be able to paddle for 4-7 kms (depending on which tour you booked).

Daily tours run according to the schedule, all private tours can be offered at the time of your convenience.

Our tour group sizes vary depending on the tour and demand. While we aim for manageable groups to ensure a pleasant experience, last-minute bookings can result in larger sizes.We provide headsets for clear communication and may assign additional guides when necessary, though this isn’t always guaranteed.Booking in advance is recommended for better organization. For a more personalized experience, we offer private tours with a dedicated guide for your group.

Please contact us. You can email us at contact@dubrovnikwalks.com, you can call/text/Viber/WhatsApp us at +385 95 806 45 26.

Children aged 0-11 are welcome to join our daily walking tours free of charge.If you plan to participate in a tour that includes visits to the city walls or the fort of St. Lawrence, please be aware that children aged 7-18 will be required to pay a fee of €15 each (as of 2025).For our sea kayaking tours, the pricing is the same for all participants, with the exception of children aged 5-7. One child in this age range is allowed to join two adults in the same kayak at no additional cost (maximum of 1 child per kayak). It is important to note that all minors (0-18 years old) must be accompanied by adult(s) during the tour.

To receive a discount, select the Combo option, which offers two tours at a reduced rate. For groups of 20 or more, please contact us for special discounts.Children under 12 are free for walking tours*, and we do not offer specific discounts for students or seniors. Daily tours range from 20 to 35 Euros per person, while kayaking tours range from 35 to 45 Euros.*Please note, free entry for children under 12 may does not apply to tours involving the city walls or St. Lawrence Fort.

No, unfortunately we do not offer that.

FOR WALKING TOURS: Wear comfortable shoes, bring some water (we drink tapped water in Dubrovnik), wear a hat, some sunscreen and bring in a good mood! :)
FOR SEA KAYAKING: Bring bathing suit/swimming shorts, sunscreen, snorkeling mask and a good mood, everything else can fit in a waterproof bags that you get to carry with you during the tour!

Please note that "COMBO" refers to a discounted package that includes two separate tours. The price reduction for each additional tour within the combo package is €2. This allows you to enjoy multiple tours at a discounted rate.

Our only requirement for a guaranteed departure of all our daily walking tours is to have a minimum of 4 people.In case less than 4 people turn up, on spot you'll be offered 3 options:
1.) to pay for additional tickets, to reach the minimum of 4; this way you might have a private tour at bargain price
2.) to come back at another scheduled time (again a min of 4 policy applies)
3.) to get a full refund (if booked with us; if booked via partner websites, then their cancellation policy applies)
Also, if a weather goes really crazy, we might cancel the tour. A reschedule or a refund will be offered in this case, but only if we cancel the tour. How will you know for sure? Contact us (click on the upper right corner).

We don't take any bathroom breaks during any of our tours. Please make sure to take care of this before the tour. Thank you.

In short - no. As a small, family-owned company based in Dubrovnik, we prioritize the quality of our services within our local territory.We firmly believe that maintaining our operations locally allows us to deliver exceptional quality that may not be achievable by larger corporations.We strongly encourage you to support small local businesses like ours, as we strive to provide personalized and top-notch experiences.

Our "Discover the Old Town" tour is the only tour that is accessible to all. We can completely bypass staircases, ensuring everyone can participate comfortably. Please inform the guide of any specific requirements before the tour begins.

Our kayaks are double seaters (tandem) kayaks. Solo kayakers will be paired with another kayaker.