Frequently Asked Questions
1WHERE IS YOUR MEETING POINT & HOW DO I REACH IT?
Our meeting point is in PILE area (Western entrance to the old town) by THE LOCAL BUS STOP. This is the very last bus/taxi stop when heading towards the old town, you literally get off the bus/taxi, look to your right and we are here.Address is: B R S A LJ E 8. Look for DUBROVNIK WALKS ORANGE UMBRELLA. For Google map/instructions please search DUBROVNIK WALKS.If you are arriving by ship, you can get a taxi at the port or local bus number 1 a/b/c or 3, it drops you off right at our m. point. The distance is about 3.5 kms, it's a 10 min ride. Taxi costs around 15 Eur (you can pay in Euros) and bus ride (1 way) is 15 kn per person (around 2 Eur, payable in Kunas; you can find ATM just across from the bus stop which is just outside the port).
2WHAT IF I MISS MY TOUR? WILL YOU REFUND ME?
Please note that cancellation policy is 24 hours before the tour. In less than 24 hours into your tour you are expected to attend it at the time you booked it for. We will not refund if cancellations in less than 24 h before the tour. In case you cannot attend the tour you have booked, it is crucial to contact us ahead of time; we'll try to find a solution to a mutual satisfaction.
3DO I NEED TO BOOK? CAN I JUST SHOW UP?
FOR WALKING TOURS: Booking is not required, but it is always good to book ahead, this helps us plan and predict our days better. Please book directly via our website, we have the best price guarantee and no third party commissions! FOR SEA KAYAKING: Please note that booking for sea kayaking is required.
4TOURS ARE OFFERED IN WHICH LANGUAGES?
WALKING TOURS: English (all tours) and Spanish (Descubra El Casco Viejo, Juego De Tronos and Mini Combo CascoViejo&GOT). We offer all tours in other languages, but as private tours, for more details, please contact us. KAYAKING: These tours are in English only.
5WHO ARE YOUR GUIDES AND WHAT ARE THEIR QUALIFICATIONS?
All our walking tour guides are local enthusiasts, well educated fluent in the language that they are working in, in love with the history of Dubrovnik and are licensed by the Croatian Ministry of Tourism! :)
6DO I NEED TO TIP A GUIDE?
Please do, 10-15% tip is standard and expected.
7YOUR TOURS RUN AT ANY TIME OR IS THERE A SCHEDULE?
Daily tours run according to the schedule, all private tours can be offered at the time of your convenience.
8I WANT TO BOOK A TOUR IN ANOTHER LANGUAGE OR AT ALTERNATIVE TIME, HOW DO I DO THAT?
Please contact us. You can email us at email@example.com, you can call/text/Viber/WhatsApp us at +385 95 806 45 26 or at +385 98 938 8283.
9ARE CHILDREN ELIGIBLE FOR A DISCOUNT?
Children under the age of 12 (0-11) are welcome to join our daily walking tours for free. All minors (aged 0-18) need to be escorted by adult(s). If you are joining any tour that visits the city walls or the fort of St. Lawrence, please be advised that children aged 5-18 need to pay 100 kn each (this info is from 2022). This is around 13 Euros, payable in Kunas or by credit card. For a sea kayaking tours same pricing applies to all, except children aged 5-7 who can board the kayak with the 2 adults for free.
10HOW DO I GET A DISCOUNT?
You can always opt for the Combo option, this way you get 2 separate tours at a discount. If you are booking for 10+ persons, please contact us (firstname.lastname@example.org). We don't charge children under the age of 12 for our walking tours* and we don't offer student or senior citizen discount. Our daily tours range from 18 to 20 Euros per person. Kayaking from 25 to 35 Euros.
11DO YOU OFFER PICK UP/DROP OFF/ TRANSFER TO/FROM THE HOTEL/PORT/AIRPORT?
This is not included in our daily tours. Yes, we can organise this as an addition, please contact us.
12ARE YOUR TOURS SUITABLE FOR EVERYONE?
Discover the old town is a pretty easy walk, with just a few stairs, however the city walls tour is nearly a hiking experience, as they have around 800 stairs altogether. We walk them slowly as we can (time allowing, as we are on a schedule) and take many breaks, still it is not suitable for wheelchairs, pregnant women or baby push-chairs. Game of Thrones tour is also not the most convenient walk for wheelchairs, pregnant women or push-chairs, as there are a few stairs on this walk as well.Kayaking is not suitable for everyone, as you need to be able to paddle for 2 - 3 hours. Your arms must be able to paddle for cca 7 kms (4 mi). If you are looking for something relaxing, please note that kayaking is not that. Kayaking is hard work, we don't do the paddling for you, you do. :)
13WHAT DO WE NEED TO BRING WITH US?
FOR WALKING TOURS: Wear comfortable shoes, bring some water (we drink tapped water in Dubrovnik), wear a hat, some sunscreen and bring in a good mood! :) FOR SEA KAYAKING: Bring bathing suit, sunscreen, snorkeling mask and a good mood, everything else can fit in a waterproof bags that you get to carry with you during the tour!
14I PURCHASED CITY WALLS / ST. LAWRENCE'S FOR TICKET ELSEWHERE, DO I NEED TO BUT IT FROM YOU OR CAN I USE THE ONE I HAVE?
We don't sell these tickets at all. They are to be purchased at the entrance to the walls/fort. The guide can help by collecting the money from a group and buy it on guests behalf on spot. Please note that if you already have a VALID city walls/St.Lawrence's fort ticket, you don't need another one to do our WALLS & WARS tour/COMBO tour or GAME OF THRONES tour (Walls ticket covers the fee for St. Lawrence's fort). You are welcome to use the one you have, it just has to be valid (used max 24 hours apart).
15WHAT IS A COMBO TOUR?
COMBO is not one tour, this is discounted price for 2 tours (old town & walls, old town & GOT, GOT & walls). Discount is 20 kn per person (cca 3 Euros) for each additional tour.
16DO YOU GUARANTEE A DEPARTURE OF EACH TOUR?
Our only requirement for a guaranteed departure of all our daily walking tours is to have a minimum of 2 people in 2020 & 2021. Normally we require a min of 4 people (2006-2019). Please note that we require a minimum of 2 people per walk in order to guarantee a departure of each daily scheduled guided walk. In case less than 2 people turn up, on spot you'll be offered 3 options:1.) to pay for additional tickets, to reach the minimum of 2; this way you might have a private tour at bargain price 2.) to come back at another scheduled time (again a min of 2 policy applies) 3.) to get a full refund (if booked with us; if booked via partner websites, then their cancellation policy applies)Also, if a weather goes really crazy, we might cancel the tour. A reschedule or a refund will be offered in this case, but only if we cancel the tour. How will you know for sure? Contact us (click on the upper right corner).
17I AM DOING A WALLS & WARS OR GOT TOUR. DO I HAVE TO PAY THE ENTRANCE TICKET?
Yes you do need to buy a ticket. They will only grant admission to the ones with valid entrance ticket. These tickets are valid for only 1 visit. Once again a small note: entrance tickets are NOT included in the prices of our tours and these are in no way our tickets. These tickets are something that all those visiting the walls need to have. You can buy them here: https://shop.citywallsdubrovnik.hr/en
18BATHROOM BREAKS DURING THE TOURS?
We don't take any bathroom breaks during any of our tours. Please make sure to take care of this before the tour. Thank you.
According to current situation with Covid, we decided to reintroduce our tours from April 1st 2022. Booking is required.
20WHAT RESTRICTIONS HAVE YOU INTRODUCED IN REGARDS TO THE COVID-19?
1. Minimum required for any tour to run is 2, not 4 like before 2020 2. Already in groups of 4+ people (not 13+ like before) we will provide free headsets for use, at no additional cost. Headphones are disposable and receivers are cleaned after each use. This is so that social distancing can be maintained.