1WHERE IS YOUR MEETING POINT? HOW DO I REACH IT?
Our meeting point is in PILE area (Western entrance to the old town) by the BUS STOP (NOT THE GATE). This is the very last bus/taxi stop when heading towards the old town, you literally get off the bus/taxi, look to yur right and we are here. We meet in front of Sky bar (ex Fuego). For Google map/instructions please use our link (click "MEETING POINT" section above.If you are arriving by ship, you can get a taxi at the port or local bus number 1 a/b/c or 3, it drops you off right at our m. point. The distance is about 3.5 kms, it's a 10 min ride. Taxi costs around 15 Eur (you can pay in Euros) and bus ride (1 way) is 15 kn per person (around 2 Eur, payable in Kunas; you can exchange money just across from the port).
2DO I NEED TO BOOK? CAN I JUST SHOW UP?
FOR WALKING TOURS: If you are booking between April and October, you don't need to book at all, as it is NOT required . But if you prefer booking, do it through our website, we have a best price guarantee. For our November, December & March tours booking is required! FOR SEA KAYAKING: Please note that booking for sea kayaking is required. PLEASE NOTE: If you do book a walking tour, you can only use the voucher at the time specified on the voucher. In this case you cannot show up at any scheduled time.
3TOURS ARE OFFERED IN WHICH LANGUAGE?
WALKING TOURS: English (all tours) and Spanish (Descubre El Casco Viejo, Juego De Tronos and CascoViejoGOT). We offer all tours in other languages, but as private tours, for more details, please contact us. KAYAKING: These tours are in English.
4WHO ARE YOUR GUIDES AND WHAT ARE THEIR QUALIFICATIONS?
All our walking tour guides are young enthusiasts, well educated, in love with the history of Dubrovnik and are licensed by the Croatian Ministry of Tourism.
5DO I NEED TO TIP A GUIDE?
Please do, tip is expected.
6YOUR TOURS RUN AT ANY TIME OR IS THERE A SCHEDULE?
Daily WALKING TOURS run in English & Spanish and KAYAKING tours in English run according to the schedule, all private tours can be offered at the time of your convenience. Please check www.dubrovnikwalks.com/our-tours for more
7I WANT TO BOOK A TOUR IN ANOTHER LANGUAGE OR AT ALTERNATIVE TIME, HOW DO I DO THAT?
Please contact us. You can email us at email@example.com, you can call/text/Viber/WhatsApp us at +385 (0)95 806 45 26.
8ARE CHILDREN ELIGIBLE FOR A DISCOUNT?
Children under the age of 12 (0-11) are welcome to join our daily walking tours for free, however they need to be escorted by adult(s). If you are joining any tour that visits the city walls, please be advised that children aged 5-18 need to pay 50 kn each (in 2018). This is around 7 Euros, payable in Kunas. For tours in November, December and March children 0-4 join for free, and children 5-11 get 50% discount! For a sea kayaking tour, due to limited capacity, 1 child under the age of 12 is eligible for 30% discount, and will be allowed to join the tour only if escorted by at least 1 adult.
9HOW DO I GET A DISCOUNT?
You can always opt for the Combo option, this way you get 2 separate tours at a discount. If you are booking for 10+ persons, please contact us (firstname.lastname@example.org). We don't charge children under the age of 12 for our tours* and we don't offer student or senior citizen discount.
10DO YOU OFFER PICK UP/DROP OFF/ TRANSFER TO/FROM THE HOTEL/PORT/AIRPORT?
Yes, we can organise this, please contact us.
11ARE YOUR TOURS SUITABLE FOR EVERYONE?
Discover the old town is a pretty easy walk, with just a few stairs, however the city walls tour is nearly a hiking experience, as they have around 800 stairs altogether. We walk them slowly as we can (time allowing, as we are on a schedule) and take many breaks, still it is not suitable for wheelchairs, pregnant women or baby push-chairs. Game of Thrones tour is also not the most convenient walk for wheelchairs, pregnant women or push-chairs, as there are a few stairs on this walk as well.Kayaking is not suitable for everyone, as you need to be able to paddle for 2,5 - 3 hours.
12WHAT DO WE NEED TO BRING WITH US?
FOR WALKING TOURS: Wear comfortable shoes, bring some water (we drink tapped water in Dubrovnik), wear a hat, some sunscreen and bring in a good mood! :) FOR SEA KAYAKING: Bring bathing suit, sunscreen and a good mood, everything else can fit in a waterproof bags that we provide at no additional charge (during the tour only).
13I PURCHASED CITY WALLS / ST. LAWRENCE'S FOR TICKET ELSEWHERE, DO I NEED TO BUT IT FROM YOU OR CAN I USE THE ONE I HAVE?
We don't sell these tickets at all. They are to be purchased at the entrance to the walls/fort. The guide can help by collecting the money from a group and buy it on guests behalf on spot. Please note that if you already have a VALID city walls/St.Lawrence's fort ticket, you don't need another one to do our WALLS & WARS tour/COMBO tour or GAME OF THRONES tour (Walls ticket covers the fee for St. Lawrence's fort). You are welcome to use the one you have, it just has to be valid (used max 24 hours apart).
14WHAT IS A COMBO TOUR?
COMBO is not one tour, this is discounted price for 2 tours (old town & walls, old town & GOT, GOT & walls - all are offered on our website).
15DO YOU GUARANTEE A DEPARTURE OF EACH TOUR?
Our only requirement for a guaranteed departure of all our daily walking tours is to have a minimum of 4 people. For tours in Nov, Dec & March the minimum is 2. Please note that we require a minimum of 4 people per walk in order to guarantee a departure of each daily scheduled guided walk. In case less than 4 people turn up, on spot you'll be offered 3 options:1.) to pay for additional tickets, to reach the minimum of 4; this way you might have a private tour at bargain price 2.) to come back at another scheduled time (again a min of 4 policy applies) 3.) to get a full refund (if booked with us; if booked via partner websites, then their cancellation policy applies)Also, if a weather goes really crazy, we might cancel the tour. A reschedule or a refund will be offered in this case, but only if we cancel the tour. How will you know for sure? Contact us (click on the upper right corner).
16WHAT IF I MISS MY TOUR?
Please contact us, we'll try to find a solution to a mutual satisfaction.
17I AM DOING A WALLS & WARS OR GOT TOUR. DO I HAVE TO PAY THE ENTRANCE TICKET?
Yes you do need to buy a ticket. They will only grant admission to the ones with valid entrance ticket. These tickets are valid for only 1 visit. Once again a small note: entrance tickets are NOT included in our prices.